Refund Policy

We understand that plans change. Our cancellation policy is designed to be fair while respecting our practitioners' time.

Cancellation Timeline

• 48+ hrs

  Full Refund

  Cancel more than 48 hours before your appointment for a complete refund of your deposit or payment.

• 24-48 hrs

  50% Refund

  Cancel between 24-48 hours before your appointment for a 50% refund.

• <24 hrs

  No Refund

  Cancellations with less than 24 hours notice, or no-shows, are not eligible for refunds.

How to Cancel

Contact us as soon as possible via:

• Email: appointments@solemed.clinic
• Phone: +1 (408) 548 1121

For products purchased through our online shop:

Return Eligibility

• 30-Day Window: Products may be returned within 30 days of delivery.
• Unused Condition: Items must be unused, in original packaging, and with all tags attached.
• Proof of Purchase: Original receipt or order confirmation required.

Non-Returnable Items

• Custom orthotics (made to your specifications)
• Personal care items that have been opened
• Items marked as final sale
• Gift cards

Refund Process

1. Contact us to initiate a return request.
2. We'll provide return shipping instructions.
3. Once received and inspected, refunds are processed within 5-7 business days.
4. Refunds are credited to your original payment method.

Note: Original shipping costs are non-refundable unless the return is due to our error.

We understand that emergencies happen. In the following circumstances, we may waive our standard cancellation policy at our discretion:

• Medical emergencies (documentation may be required)
• Death in the immediate family
• Natural disasters or severe weather preventing travel
• COVID-19 or other infectious illness symptoms

Please contact us as soon as possible to discuss your situation.